About Alfie

I have more than 5 years of experience in the BPO industry and as an Appointment Setter. Doing appointment scheduling, email, chat, SMS and cold calling. 

I’m looking for new opportunities to expand my knowledge and experience as a Virtual assistant. My exposure with different tools and environment proves my adaptability and willingness to learn at work.

Job Description

Doing 90 to 120 Outbound and Inbound calls to inform, follow-ups and convince clients to renew their medical marijuana license.

Answering clients queries through outbound, inbound, email and chat.

Updating the Doctor’s appointments through a calendar application

Sending email to the provider to inform them about their appointment the next day.

Reschedule or cancel appointment in case the client or doctor cannot attend to the appointment

Process and refund payment.

Multitasking in using different client tools such as Aquity scheduling, Slack, Hub staff, Pure Chat, Dial Pad and Gmail.

Training on HIPPA.