Lordan

Answers all incoming calls and forward calls to appropriate staff, as needed

Pre-registers new and established client's verifying demographic information and makes corrections as needed

Schedules, cancels and reschedules patient appointments over the phone or the patient portal

Advises client's of payment policies when scheduling appointments

Informs client's of late arrival, cancellation and rescheduling policy

Takes telephone notes and routes to appropriate staff

Mails No Show letters to patients

Reschedules No Show appointments

Checks scheduling voicemail inbox and call clients back as needed

Performs other duties as assigned