Paolo

Scheduling

All employee information across all sites are updated and loaded on our system

Creating profiles for new hires and new hires

Updating of PTOs, Sick Leaves, schedule changes, VTOs and slide shifts

Real Time Skilling

Flagging auxes with passing of threshold

Monitoring queues and service level

Sending Showrate reports daily, intraday performances, reforecasting real time

Monitoring and soliciting OTs if needed, VTOs if low queue

Providing assistance to the Ops Team

Engaging in Sick Hotline wherein employees can do a call-out

Engaging in Daily Team Meeting with Ops Team to discuss their previous performances, absences, concerns or any recommendations

Root Cause Analysis and providing resolution to any paint points

Getting Call Drivers whenever we experience high volume

Break and Lunch optimization

Creating interval updates

Schedule Adherence