About Vanessa

Customer service-oriented Medical Scheduler with one year of experience in scheduling appointments and providing customer service in the healthcare environment. 

Extremely organized with the ability to maintain calendars and register caregivers speedily and correctly. Ability to perform multiple tasks simultaneously.

Job Description

Create and maintain schedules for home health care aides (staff)

Arrange or organize schedules and availability of healthcare personnel that will attend to them (patients)

Perform maintenance of all statistics and reports that have to do with both staff and patients

Responsible for properly entering client and staff information into a database, and also updating it on a regular basis

Carry out management of the information databases that contain details of both staff and clients

Reach out to health care providers or personnel and clients with regards to changes in schedule that may come up on a daily basis

Build professional relationship(s) with clients so as to ensure excellent service delivery

Participate in activities or programs that help enhance the quality of service that is being rendered by the organization’s staff

Ensure scheduling systems are properly maintained. That is, ensure accuracy of scheduling systems

Show respect for patients/clients by maintaining confidentiality

Keep the team manager updated as regards conflict in schedules.